How I can help
IT service delivery is about maintaining oversight and making sure agreements work in practice. I support organisations that rely on internal and external IT partners and need experienced coordination from the client side.
My support can include
- Managing IT service delivery, performance and agreements
- Aligning management, users, internal IT and suppliers
- Clarifying priorities, responsibilities and escalations
- Supporting supplier selection, proposals, implementation and handover
- Coordinating digital workplace, infrastructure and security activities
Practical experience
As an IT Service Delivery Manager, I coordinated IT service delivery for approximately 220 employees, working with an IT team of 8 and around 15 external IT suppliers. My technical background as a systems administrator helps me understand technical topics quickly without positioning myself as a hands-on cloud engineer.
When this service fits
This service suits organisations that need temporary senior capacity, want to strengthen service delivery management or need more control over an outsourced IT landscape.