How I can help
Good IT service delivery requires more than processes on paper. Roles, expectations and performance need to be clear and aligned with day-to-day operations. I help organisations make IT Service Management and IT Service Delivery practical and continuously improve them.
My support can include
- Structuring services and service agreements
- Making KPIs and management information useful
- Clarifying ownership and responsibilities
- Improving collaboration between users, IT and suppliers
- Identifying and driving practical service improvements
Practical experience
My experience combines a technical systems administration background with 7+ years in IT management and service delivery. I have coordinated services for approximately 220 employees and worked with an IT team of 8 and around 15 external suppliers.
When this service fits
A good fit for organisations that want to improve service delivery, need temporary ITSM or service delivery capacity, or want stronger coordination between the business and IT partners.